Refund policy.

Rune Stones are consumable virtual currency delivered instantly to your Discord account upon purchase. Once delivered, they can immediately be spent, traded with other players, or gifted. For this reason, all Rune Stone purchases are final and non-refundable.

By completing a purchase, you expressly consent to immediate delivery of the digital content and acknowledge that you thereby waive any statutory right of withdrawal or cancellation to the extent permitted by law.

Rune Stones enter the game economy the moment they are delivered. They can be converted into Patron tiers, items, and tradeable assets whose value passes to other players. Refunding a purchase after its Rune Stones have been spent or traded would allow the value to be kept while the payment is returned, which is unfair to every other cultivator and would destabilize the game economy.

We will review, case by case, refund requests that involve a genuine billing error:

• Duplicate charge — you were billed more than once for the same purchase.
• Non-delivery — your payment completed but the Rune Stones were never credited to your account.
• Unauthorized transaction — a purchase was made on your payment method without your consent. Please also report this to Paddle and your bank.

If a refund is granted under these exceptions, the corresponding Rune Stones and any benefits derived from them (including Heir lineage progress) are removed from the account. Nothing in this policy limits any statutory consumer rights that cannot be excluded by law.

Payments are processed by Paddle (paddle.com), who act as the Merchant of Record for all transactions. Paddle handles payment security, currency conversion, and tax compliance on our behalf.

Disputes initiated through your bank or card provider (chargebacks) are managed by Paddle. If a chargeback is filed against a legitimate, delivered purchase, the associated Rune Stones and derived benefits will be reversed and the account may be suspended from future purchases or from the Bot entirely.

If you believe one of the exceptions above applies to you, contact us as soon as possible:

• Message nichozero directly on Discord.
• Open a ticket in our Discord server.

Please include your Discord username and the transaction ID from your Paddle receipt. We aim to respond within 3 business days.

We may update this Refund Policy at any time. The current version will always be posted at this URL. Purchases made before any change remain governed by the policy in effect at the time of purchase.